311 Customer Service Representative (Part-Time, OPS/Temporary)
Core
Part-time customer service representative handling public inquiries and service requests for Sarasota County departments.
Role type
Customer Service Representative (Call Center)
Builds
Service request tracking numbers and work orders for follow-up inquiries
Domain
Local Government / Public Administration
Deliverable
client delivery
Required skills
Telephone communication, Service request triage, Work order documentation, System data entry, Local geographic knowledge
Preferred skills
Bilingual Spanish, Clerical experience, Public response software knowledge
Responsibilities
Receive telephone calls from the general public and county employees, Determine service request types and respond to citizen requests, Furnish callers with service request tracking numbers and work orders, Advise callers of projected service completion time and status, Document caller information and request nature in a work/asset management system