Client Representative
Core
Primary point of contact for maintenance clients, nurturing relationships from sale through weekly maintenance, driving new business, and increasing department revenue.
Role type
Client Representative (Sales & Account Management)
Builds
Long-term client partnerships and recurring maintenance revenue
Domain
Landscaping / Outdoor Living
Deliverable
client delivery
Required skills
sales experience, landscape terminology knowledge, plant materials knowledge, installation techniques knowledge, client relationship management, proposal preparation, contract management, billing monitoring, work order management, cross-functional communication
Preferred skills
previous Client Representative experience, Production Coordinator experience, Crew Leader experience, Mariani standards adherence
Technologies
standard proposal templates, work order systems, billing systems
Responsibilities
Maintain established sales volume by tracking client needs and trends; Initiate and attend client presentations and meetings; Conduct onsite visits and walkthroughs to ensure needs are met; Manage all communication as the single point of contact; Recommend and advise clients on additional services; Oversee weekly maintenance to exceed expectations; Assist in scheduling jobs with Production Coordinators; Prepare proposals, renewals, and contracts; Monitor billing process and accounts receivable; Communicate with Admin, Accounting, Production, and Crew teams.
Seniority
Mid-level, hands-on IC