Client Representative
Core
Primary point of contact for maintenance clients, nurturing relationships from sale through weekly maintenance, driving new business, and increasing department revenue.
Role type
Client Representative (Sales & Account Management)
Builds
Long-term client partnerships and recurring maintenance revenue
Domain
Landscaping / Outdoor Living
Deliverable
client delivery
Required skills
Sales experience, landscape terminology knowledge, plant materials knowledge, installation techniques knowledge, client relationship management, proposal preparation, contract management, billing and accounts receivable monitoring, work order management, cross-functional communication
Preferred skills
Previous experience as Client Representative, Production Coordinator, or Crew Leader, knowledge of Mariani approach to Maintenance
Technologies
Maintenance agreements, standard proposal templates, work order systems
Responsibilities
Maintain established sales volume and increase sales by following up on leads, initiate and attend client presentations and meetings, conduct onsite visits and walkthroughs, inform clients of property issues and involve them in decision making, manage communication as the single point of contact, recommend additional services, oversee weekly maintenance execution, assist in job scheduling, maintain accurate client records and documentation, initiate and approve work orders and change orders, prepare proposals, renewals, and contracts, monitor billing process and accounts receivable, communicate with Crew Leaders, Production Coordinators, and administrative teams
Seniority
Mid-level, hands-on IC