Ocean Customer Experience Team Lead – MEX
On-site
Core
Leading and managing a team of operators to achieve daily and monthly operational targets and KPIs in shipping and logistics.
Role type
Senior Team Lead (Operations)
Builds
Operational plans and service delivery for global trade logistics
Domain
Shipping, Logistics, Freight Forwarding
Required skills
Team leadership, performance management, operational planning, process improvement, coaching, stakeholder collaboration, SOP management
Preferred skills
Project management, automation, AI capabilities, Power BI
Technologies
Microsoft Office, Power BI
Responsibilities
Manage day-to-day operations and team performance, develop work plans to meet targets, provide coaching and feedback, delegate tasks, implement process updates, maintain SOPs, collaborate with cross-functional departments.
Seniority
Mid-level, hands-on IC