Customer Experience Consultant
Core
Regional Ocean SME supporting a global customer's NCE Regional Control Tower, focusing on operational performance, KPI monitoring, and continuous improvement for Ocean Freight (FCL/LCL).
Role type
Senior IC Customer Experience Consultant (Ocean Freight)
Builds
Operational reliability and continuous improvement for a global customer's supply chain
Domain
Logistics / Supply Chain / Ocean Freight
Deliverable
dashboards & analysis
Required skills
Ocean Freight operations (FCL/LCL), KPI monitoring, root-cause analysis, corrective actions, process adherence, cross-functional collaboration, data-driven decision making
Preferred skills
Lean methodology, structured problem solving
Technologies
Control Tower systems, KPI dashboards
Responsibilities
Monitor KPIs and operational performance, drive root-cause analysis and corrective actions, support consistent execution of IOPs and global standards, collaborate across Regional and Global Control Towers, share Ocean expertise and best practices
Seniority
Senior, hands-on IC