Service Writer II
Core
Coordinate vehicle repair and maintenance services for fleet customers, manage repair orders, provide cost estimates, and dispatch work to technicians.
Role type
Service Writer II (Individual Contributor)
Builds
Fleet maintenance and repair services for light, medium, and heavy-duty trucks and trailers
Domain
Automotive fleet operations and vehicle maintenance
Required skills
Bilingual Spanish, customer communication, repair order management, cost estimation, dispatching, DOT regulations knowledge, multi-tasking
Preferred skills
Familiarity with Karmak, ADP, RO Writer, Web Wrench, MobileFrame
Technologies
Karmak, ADP, Reynold, RO Writer, Web Wrench, MobileFrame
Responsibilities
Answer phones and assist customers with vehicle repair needs, create cost estimates and timelines, communicate repair status and obtain approvals, review and enter repair orders into database, dispatch shop work to technicians, maintain documentation in internal systems, enforce safety policies
Seniority
Individual Contributor, 3+ years experience