Follow Up Specialist (Cox Fleet)
HybridNo visa sponsorship
Core
Manage fleet vehicle logistics, maintenance scheduling, and customer communication for Cox Fleet operations.
Role type
Individual contributor fleet operations dispatcher
Builds
Fleet maintenance schedules and customer service updates
Domain
Automotive fleet operations
Required skills
inbound call handling, outbound call management, data entry, billing communication, estimate processing, customer status updates, time prioritization
Preferred skills
related degree, industry experience
Technologies
telephone systems, data entry tools
Responsibilities
Handle inbound customer calls, gather and record vehicle location and requirements, communicate billing info to service providers, make outbound calls for updates, collaborate with roadside dispatchers, manage task deadlines
