Fleet Client Services and Billing Specialist II
Core
Support fleet maintenance operations by managing billing, work-in-progress coordination, and the maintenance transaction lifecycle from origination to repair completion.
Role type
Fleet Client Services and Billing Specialist II
Builds
On-site mobile maintenance and repair services for light, medium, and heavy-duty trucks and trailers
Domain
Automotive fleet maintenance and repair
Deliverable
client delivery
Required skills
Billing process management, Work-in-Progress (WIP) coordination, Customer service, Documentation and data entry, Excel proficiency, Cross-functional collaboration, Problem-solving
Preferred skills
WIP Coordinator experience, Trucking industry knowledge, Fleet maintenance experience, Automotive/trucking experience
Responsibilities
Assist with billing processes across markets, Coordinate work-in-progress (WIP), Manage maintenance transaction lifecycle, Document customer contacts in systems, Provide customer service for internal and external calls, Obtain customer approval for repairs, Schedule preventative maintenance, Partner with Field Operations to schedule technicians, Encourage advance repair scheduling, Improve dispatching and service scheduling capabilities
Seniority
Individual Contributor, 3+ years experience