Commercial Services Specialist II (Manheim)
Core
Key point of contact for client issue resolution, vehicle data management, and sales process coordination within the automotive auction industry.
Role type
Individual Contributor Commercial Services Specialist
Builds
Vehicle sale processes, customer account files, and operational reports for institutional clients
Domain
Automotive / Auction Operations
Required skills
Data entry, account relationship management, vehicle file maintenance, transportation coordination, billing reconciliation, report generation, Microsoft Excel proficiency, office equipment operation
Preferred skills
None stated
Responsibilities
Perform data entry of required information; Manage account relationships and ensure customer requirements are met; Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system; Respond to customer inquiries relating to vehicles; Communicate with Transportation Team to arrange required transportation or obtain information; Establish electronic customer vehicle files in the computer system; Seek floor price information from account representative and enter it into computer system; Prepare sale vehicle run process including run order, scheduling, notice to customer account; Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs; Communicate with the accounting department to balance the sales and perform post-sale invoicing; Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries; Visibly demonstrate safety commitment by following all safety and health procedures
Seniority
Individual Contributor