Account Operations Specialist II (Manheim)
Core
Primary point of contact for resolving client issues and coordinating vehicle sale runs, reconditioning services, and condition reports for auction accounts.
Role type
Individual contributor account operations specialist (vehicle auction)
Builds
Client inventory movement, reconditioning service coordination, and condition reports for vehicle sales
Domain
Automotive auction and vehicle operations
Deliverable
client delivery
Required skills
Client relationship management, vehicle inspection, condition reporting, reconditioning coordination, auction process knowledge, Microsoft Office proficiency
Preferred skills
Vehicle reconditioning experience, auto body knowledge, ability to operate standard/automatic transmission vehicles, self-starter attitude
Technologies
Microsoft Office, internal business platforms, condition report data systems
Responsibilities
Resolve client issues for complex and simple accounts, examine vehicles in sales lineup to ensure quality standards, coordinate sale vehicle run processes, complete estimates and approve reconditioning services, conduct condition reports and imaging audits, educate clients on auction processes and upsell products, coordinate redemptions and ensure documentation compliance
Seniority
Individual Contributor, mid-level (3-5 years experience)
