Account Operations Outside Specialist II (Manheim)
Core
Primary point of contact for resolving client issues and coordinating vehicle sale run processes for accounts ranging from simple to complex.
Role type
Account Operations Specialist (Automotive)
Builds
Client relationships and vehicle inventory movement for Cox Automotive/Manheim
Domain
Automotive sales and operations
Deliverable
client delivery
Required skills
vehicle inspection, condition reporting, reconditioning coordination, client liaison, data management, safety compliance, NAAA guidelines knowledge
Preferred skills
auto body knowledge, logistics experience, vehicle operation
Technologies
Microsoft Office (Outlook, Excel), internal business platforms
Responsibilities
Resolve client issues regarding vehicle condition and discrepancies, coordinate sale vehicle run processes, examine vehicles and complete reconditioning estimates, conduct condition reports and imaging audits, educate clients on auction processes, coordinate redemptions and documentation, ensure adherence to Cox standards and NAAA guidelines
Seniority
Individual Contributor, 2-3+ years experience