Arbitration Coordinator (Manheim Dallas-Fort Worth)
Core
Entry-level coordinator managing inbound communications, verifying claim validity, and facilitating vehicle inspections for vehicle buyers and sellers.
Role type
Entry-level individual contributor arbitration coordinator
Builds
Efficient intake and routing of vehicle dispute cases
Domain
Automotive industry / Dispute resolution
Deliverable
client delivery
Required skills
Customer service, dispute resolution, claim verification, documentation management, claim tracking, administrative support, VCF coordination, policy interpretation
Preferred skills
Bilingual (English/Spanish), automotive auction industry knowledge, contract language interpretation
Responsibilities
Receive and triage inbound calls from buyers, sellers, and auction partners; verify claim validity against NAAA standards and company policies; manage the lifecycle of simple claims from report to closure; coordinate vehicle inspections and monitor repair processes; maintain accurate records and filing systems for arbitration cases.
Seniority
Entry-level, hands-on IC