Senior Director, Software Engineering - Customer Platforms
Core
Platform leadership for customer engagement SaaS platforms (Salesforce, Genesys, Sierra), focusing on technical health, architecture, AI readiness, and defining build-vs-buy strategies.
Role type
Senior Director, Platform Engineering
Builds
Scalable customer engagement platforms and AI-ready engineering standards
Domain
Customer Engagement SaaS / CRM / Contact Center
Deliverable
production ML models | infrastructure
Required skills
Salesforce architecture (Apex, LWC), AI transformation strategy, platform engineering leadership, vendor management, technical vision, team building
Preferred skills
Contact center platforms, AI customer engagement tools, marketing automation, spec-driven development, AI-assisted development tools
Technologies
Salesforce, Apex, Lightning Web Components, Genesys, Sierra
Responsibilities
Own technical health and AI readiness of the Customer Platforms portfolio; Serve as technical authority for platform evolution; Lead Value Stream Leaders accountable for cross-platform business outcomes; Establish AI-ready engineering standards and technology roadmaps; Maintain strategic vendor relationships and make build-vs-buy decisions; Develop and retain deep engineering talent and leadership pipeline.
Seniority
Senior Director, hands-on IC with strategic leadership
