Primary Care Senior Client Care Coordinator
Core
Senior-level client care expert ensuring consistent delivery of high-quality, compassionate, and efficient client services within a Veterinary Health System, supporting complex appointment coordination and operational consistency.
Role type
Senior Client Care Coordinator (Veterinary)
Builds
Client care operations and client experience in a primary care hospital
Domain
Veterinary healthcare
Deliverable
client delivery
Required skills
Customer service, staff training and onboarding, operational oversight, escalation management, workflow coordination, interdepartmental coordination, process improvement, scheduling systems, financial transactions
Preferred skills
Veterinary or medical environment experience, familiarity with medical record systems, empathy in emotionally charged environments, cross-training flexibility
Technologies
ezyVet, Cornerstone, Instinct, UVIS, Avimark, CareCredit, ScratchPay
Responsibilities
Lead training and competency development for client care employees; Provide on-shift oversight of client care operations; Serve as primary escalation point for complex client care issues; Provide day-to-day work direction and workflow coordination; Guide interdepartmental and rDVM coordination; Drive operational consistency and process improvement
Seniority
Senior, hands-on IC