Access Services Manager
Core
Supervises student employees and oversees circulation operations at a busy public service point in a university library.
Role type
mid-level operations manager (library services)
Builds
safe and welcoming library environment for students and faculty
Domain
higher education + library operations
Deliverable
dashboards & analysis
Required skills
supervisory experience, customer service, de-escalation, data analysis, Microsoft Office proficiency
Preferred skills
experience supervising student employees in an academic setting
Responsibilities
recruit, hire, train, schedule, and mentor student employees; manage library circulation operations and physical materials; resolve complex customer inquiries; analyze data to improve services; collaborate on guidelines and training materials
Seniority
Mid-level, hands-on IC