Custodial Services Supervisor (Johns Hopkins Facilities & Real Estate)
Core
Managing custodial staff and ensuring high-quality cleaning services in assigned buildings on the Homewood Campus.
Role type
Frontline custodial services supervisor
Builds
Routine and project cleaning services for university facilities
Domain
Higher education facilities management
Deliverable
physical/clinical work
Required skills
Staff supervision, physical facility inspections, quality assurance, equipment and supply management, personnel management (hiring, coaching, discipline), attendance tracking, training delivery, problem-solving, decision-making under pressure, oral and written communication
Preferred skills
Prior custodial experience, prior supervisory experience in a service business, Associate or Bachelor's Degree
Technologies
Computer systems
Responsibilities
Maintain contact with the Manager of Custodial Services regarding facility needs; Conduct frequent physical inspections of facilities; Participate in the quality assurance program; Oversee proper use and care of equipment and supplies; Assist in developing guidelines for custodial standards; Assist in coordinating departmental responsibilities for special events; Supervise bargaining unit custodial staff; Assist with personnel management including interviewing, disciplining, and coaching; Compute and document weekly employee work hours and monitor attendance; Provide training to employees; Foster a working environment of inclusiveness and respect.
Seniority
Senior, frontline supervisor