Sr. Claims Coordinator, Residential
Core
Coordinate residential flooring product claims, analyze claim data and trends, and provide technical product and installation support to internal and external customers.
Role type
Senior Claims Coordinator (Residential Flooring)
Builds
Timely resolution of customer claims and accurate documentation within CRM and ERP systems
Domain
Flooring industry / Claims management / Technical support
Deliverable
client delivery
Required skills
Claims data entry and processing, CRM system proficiency, SAP ERP data retrieval, technical product knowledge, claim analysis and trend reporting, customer communication, quality assurance collaboration
Preferred skills
Flooring industry experience, manufacturing environment experience, technical services background, customer experience background
Technologies
Microsoft Dynamics CRM, SAP ERP
Responsibilities
Enter and process claim data in CRM, retrieve invoice and purchase order information from SAP, manage claims to ensure timely resolution, attach investigative documents and photos to claims, answer customer questions on product installation and maintenance, review claims data for corrective actions, monitor complaint trends, facilitate technical training, validate complaints with QA and sales teams
Seniority
Senior, hands-on IC