Designated Support Engineer — Premium Support
Core
Embedded technical resource providing proactive and reactive support for desktop and server-based connectivity products to a US Government agency.
Role type
Senior IC support engineer (connectivity)
Builds
Stable connectivity solutions for 40,000 users via Infoconnect Desktop and Secure Host Access
Domain
Government IT / Enterprise Connectivity
Deliverable
client delivery
Required skills
Linux/Unix system administration, Bash/Python/PowerShell scripting, Kubernetes cluster management, TCP/IP networking, TLS/SSL/PKI/Kerberos/LDAP security protocols, complex issue troubleshooting
Preferred skills
None stated
Technologies
Infoconnect Desktop, Secure Host Access, Kubernetes, Bash, Python, PowerShell, Perl
Responsibilities
Serve as primary technical contact for customer IT staff and end users; troubleshoot and resolve product issues; escalate to 3rd line engineering when appropriate; develop and maintain deep familiarity with customer infrastructure; identify potential issues and product gaps; maintain accurate records of issues and configurations; collaborate with account team, professional services, and product management
Seniority
Senior, hands-on IC