Customer Quality Engineer
Core
Manage warranty data analysis, claim investigations, and corrective actions to reduce warranty costs and improve product reliability for automotive OEMs.
Role type
Quality Engineer (Warranty)
Builds
Warranty performance reports, root cause analysis documentation, and corrective action plans.
Domain
Automotive manufacturing / Quality Engineering
Deliverable
dashboards & analysis
Required skills
Warranty data analysis, Root cause analysis (8D, 5-Why, Fishbone), IATF 16949 compliance, APQP, PPAP, FMEA, Excel, Power BI, Minitab
Preferred skills
OEM warranty systems familiarity (Nissan, Honda, Ford), DFMEA/PFMEA integration
Responsibilities
Collect and analyze warranty data from OEM portals; Investigate returned parts to determine failure modes; Coordinate with production and engineering for containment actions; Communicate with OEM warranty teams regarding claim status; Ensure adherence to IATF 16949 and customer-specific requirements.
Seniority
Mid-level (3–5 years experience)