Software Solutions Specialist
Core
Deliver professional customer support for Elekta's precision radiation medicine product range in Indonesia, troubleshooting clinical system issues and resolving product failures.
Role type
Level 1 Software Solutions Specialist (Medical Device Support)
Builds
Precision radiation therapy systems and associated clinical workflows
Domain
Healthcare / Medical Imaging / Radiotherapy
Deliverable
client delivery
Required skills
PC/Network Computing, IP address management, port forwarding, firewall configuration, router management, SQL, Citrix, Microsoft server administration, Active Directory, DHCP, DNS, Group Policy, Task Scheduler, remote service applications, virtual server management (VMware), software installation, network troubleshooting
Preferred skills
Medical imaging, linear accelerators, clinical radiotherapy products, Health Care software
Technologies
SQL, Citrix, VMware, Microsoft Server, Active Directory, DHCP, DNS
Responsibilities
Answer phone calls from customers, business units, and distributors; troubleshoot product issues in live clinical environments; prioritize cases to ensure immediate attention for clinical system down problems; visit customer sites to investigate and resolve product issues; perform software installation and network troubleshooting; utilize remote support tools to identify and resolve issues; clearly document all support activities; escalate cases as required.
Seniority
Mid-level, hands-on IC