OIS Support Specialist - Bilingual (French & English)
Core
Provide expert technical and application support to healthcare providers using Elekta's Oncology Information Systems (OIS) via phone, email, and on-site visits.
Role type
Application Support Specialist
Builds
Elekta Oncology Information Systems (OIS) and related radiotherapy software
Domain
Healthcare / Oncology / Radiation Therapy
Deliverable
client delivery
Required skills
Oncology clinical treatment experience, Record and Verify EMR experience, troubleshooting, software functionality support, documentation maintenance, CRM usage, Microsoft Office proficiency
Preferred skills
Radiation therapy machine experience, Mosaiq experience, Citrix experience, MS SQL experience, Salesforce experience, fast typing speed
Technologies
Mosaiq, Citrix, Windows, MS SQL, Salesforce
Responsibilities
Support customers over phone, email, and other channels; manage complex customer inquiries including troubleshooting errors and applying updates; visit customer sites independently to resolve issues; maintain documentation and product knowledge
Seniority
Mid-level, hands-on IC