Customer Experience Agent/Associate
No visa sponsorship
Core
Provide end-to-end shipping services, manage customer onboarding, and handle case management for import/export operations.
Role type
Customer Experience Agent
Builds
Customer relationships and shipping execution
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Customer relationship management, shipment process management, dispute resolution, proactive support, KPI tracking, up-selling
Preferred skills
Problem-solving, planning under pressure, basic computer literacy
Technologies
Case management systems, online assistance platforms
Responsibilities
Manage shipment processes for import and export, handle customer onboarding, resolve disputes, provide proactive support and notifications, identify new business opportunities
Seniority
Individual Contributor, entry to mid-level