Customer Experience Team Leader
Core
Deliver customer satisfaction solutions, drive operational and financial process improvements, and manage customer retention and profitability in global logistics.
Role type
Senior Customer Experience Team Leader
Builds
Customer loyalty, process efficiency, and profitability for logistics clients
Domain
Logistics and Supply Chain Management
Required skills
Logistics and supply chain knowledge, customer retention strategies, cross-sell/up-sell identification, complaint resolution, team leadership, financial accountability, stakeholder management, process improvement, resource planning, Microsoft Office proficiency
Preferred skills
3PL export experience, leadership experience, international mindset, multicultural communication
Technologies
Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Create customer loyalty and drive productivity improvements, ensure client SOPs and KPIs are met, lead team development and coaching, manage financial controls and costs, coordinate with ocean carriers and stakeholders, implement process changes and projects
Seniority
Senior, hands-on IC with team leadership