Customer Service Agent
Core
End-to-end execution of LNS operations including trucking, customs brokerage, and booking management to deliver optimal performance against SLAs and KPIs.
Role type
Senior Customer Service Agent (Logistics Operations)
Builds
Seamless end-to-end delivery of logistics operations and customer service resolution
Domain
Logistics / Supply Chain
Required skills
Carrier coordination, Customs brokerage, Booking management, Stakeholder management, Problem resolution, Reporting, Billing processing, Cross-selling
Preferred skills
Logistics industry experience, MS Office proficiency, Agile mindset, Analytical skills
Responsibilities
Manage carrier booking and shipment planning, Prepare customs documentation (Export/Import declarations, FTA forms), Coordinate truck availability, Resolve customer queries and escalations, Process customer billing and revenue recording, Prepare operational reports, Collaborate with cross-functional teams
Seniority
Mid-level, hands-on IC
