Customer Service Officer
Core
Provide standard and excellent customer service experience to clients, ensuring accurate and timely issue of Bills of Lading and GSS work under SOP.
Role type
Customer Service Officer (Shipping/Logistics)
Builds
Bills of Lading, GSS documentation
Domain
Shipping industry
Required skills
Customer service, Communication, Documentation accuracy, Policy knowledge, SLA management, Team knowledge sharing
Responsibilities
Provide customer service, Coordinate with vendors/shipping agents, Ensure GSS work under SOP, Reply to GSS queries within SLA, Issue Bills of Lading, Share knowledge with team members
Seniority
Mid-level, hands-on IC