Customer Service Representative
Core
Process in-bound calls for third-party clients to handle claims and project inquiries, ensuring high customer satisfaction.
Role type
Customer Service Representative (Call Center)
Builds
Client project support and claims administration services
Domain
Language services and global call center operations
Deliverable
client delivery
Required skills
phone etiquette, effective communication, problem solving, time management, computer skills, typing, empathy, decision making
Responsibilities
Process incoming calls for various cases and projects, communicate effectively to address customer needs and solve problems, document all calls according to policy, adhere to structured internet rules and regulations, work various shifts as dictated by the project, attend scheduled training, accomplish general tasks as required
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