Account Manager
Core
Developing new business relationships and serving as the first level of support to existing clients for a translation services company.
Role type
Account Manager (New Business Development & Client Support)
Builds
New client accounts and client satisfaction for translation services
Domain
Language Services / Translation
Deliverable
client delivery
Required skills
prospecting, cold calling, negotiation, rate justification, client liaison, production coordination, client follow-up, industry research
Preferred skills
creative problem solving, analytical skills, time management
Technologies
spreadsheets
Responsibilities
Develop prospective clients through internet research, trade show lists, referrals, and personal investigation; Create accurate spreadsheets of prospective client data; Foster and close new clients through referrals, cold calling, and networking; Negotiate rates and deadlines with prospective and current clients; Educate clients regarding the translation process, rates, turnaround time, and competitors; Liaise with production to ensure jobs are handled appropriately; Follow up with clients to ensure satisfaction with delivery, quality, and customer service; Research and understand all industries that TransPerfect markets to.
