Account Manager
Core
Serve as the first level of support to existing clients and develop new business relationships for translation services.
Role type
Account Manager (Sales & Client Success)
Builds
New business relationships and client retention for translation services
Domain
Language Services / Translation
Deliverable
client delivery
Required skills
Lead generation, sales cycle management, rate negotiation, client education, industry research, liaison with production
Preferred skills
Creative problem solving, time management, analytical skills
Technologies
Spreadsheets, internet research tools, professional directories
Responsibilities
Research prospective clients via internet, trade shows, and referrals; Create accurate spreadsheets of prospective client data; Generate daily mailings to prospective clients; Cold call prospective clients; Negotiate rates and deadlines with clients; Educate clients on the translation process and turnaround times; Liaise with Production to ensure job quality; Follow up with clients to ensure satisfaction with delivery and service.
