Solutions Engineer - Japanese/English speaker
Core
Act as the primary technical point of contact for clients, implementing and configuring the GlobalLink suite of products for enterprise-level international clients.
Role type
Solutions Engineer (Technical Implementation & Client Support)
Builds
Enterprise-level localization and translation solutions using the GlobalLink suite
Domain
Localization, Translation Technology, Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Japanese (business level), English (business level), SQL, API/Postman, Scripting, Regular Expressions, Linux, Unix, Web technologies (Tomcat, web servers), CMS platforms (Adobe Experience Manager, Sitecore, Drupal, Salesforce Commerce Cloud, SAP Hybris, Magento, Veeva, Contentful)
Preferred skills
CAT Tools, Translation Environments, Localization Tools, Machine Translation, Post-Editing, Terminology Management, Translation Memory Tools, Corrective and Preventive Action processes
Responsibilities
Gather and analyze configuration requirements from clients, draft project plans with implementation details and timelines, coordinate installation and upgrades of GlobalLink connectors, troubleshoot technical issues and read logs, create custom reports in MySQL, mentor new team members, prepare and deliver client trainings, report client technical issues to Product Management
Seniority
Mid-level, client-facing IC