Solutions Engineer - Japanese/English speaker
Core
Solutions Engineer acting as the primary technical point of contact for clients, implementing and configuring the GlobalLink suite of products.
Role type
Solutions Engineer (Technical Implementation & Client Support)
Builds
Enterprise-level localization solutions using the GlobalLink suite of products
Domain
Localization / Translation Technology
Required skills
Japanese (business level), English (business level), SQL, API/Postman, Scripting, Regular Expressions, Linux, Unix, Web technologies (Tomcat, web servers), Project management
Preferred skills
CAT Tools, Translation Environments, Machine Translation, Post-Editing, Terminology tools, Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal), eCommerce platforms (Salesforce Commerce Cloud, SAP Hybris, Magento)
Technologies
GlobalLink, MySQL, Tomcat, Postman, Linux, Unix, Adobe Experience Manager, Sitecore, Drupal, Salesforce Commerce Cloud, SAP Hybris, Magento, Veeva, Contentful
Responsibilities
Gather and analyze configuration requirements from clients, Draft project plans with implementation details and timelines, Coordinate installation, set-up, and upgrade of GlobalLink connectors, Act as the primary technical point of contact and escalation point, Assist the support team with client configuration issues, Deploy, troubleshoot, and upgrade the GlobalLink suite, Create custom reports for clients in MySQL, Mentor new team members, Prepare and provide trainings to clients
Seniority
Mid-level, client-facing IC
