Helpdesk Support Specialist
Core
Providing full-time IT services and troubleshooting for employees in an enterprise computing environment.
Role type
Helpdesk Support Specialist (IC)
Builds
Desktop hardware and software support, video conference services, and employee tool education.
Domain
IT Support / Enterprise Computing
Required skills
Windows OS troubleshooting, Mac OS support, hardware repair, Active Directory management, networking basics (DHCP, DNS, cabling), virus/spyware removal, ticketing systems
Preferred skills
Helpdesk ticketing system experience
Technologies
Windows 7/8.1/10 Pro, Mac OS X, Microsoft Office, Active Directory
Responsibilities
Installing and supporting Windows and Mac hardware/software, diagnosing and resolving desktop issues, managing computing equipment inventory, supporting web-based video conference services, providing tool education to employees
Seniority
Mid-level, hands-on IC