Ocean Customer Experience Specialist - French
Core
Manage customer onboarding, case management, and end-to-end shipment lifecycle support for Maersk's logistics customers.
Role type
Customer Experience Specialist (Logistics)
Builds
Customer satisfaction and smooth cargo delivery processes
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Customer relationship management, case management, import/export process compliance, stakeholder management, transportation management systems proficiency, MS Excel reporting
Preferred skills
Salesforce, SAP
Technologies
Transportation Management Systems, MS Excel, Salesforce, SAP
Responsibilities
Handle incoming customer service queries and exception management; complete import/export processes complying with SLAs; facilitate documentation and task closure; support proactive cargo readiness activities; coordinate with Area Partners for smooth cargo delivery.
Seniority
Junior to Mid-level, site-based