Customer Success Specialist
Core
Support Client Managers to build long-term trusting relationships with customers, ensuring they realize full value from their investment in Maersk logistics services.
Role type
Customer Success Specialist (Sales Support)
Builds
Long-term customer relationships and commercial value for top-volume clients
Domain
Global logistics and supply chain
Required skills
Account management execution, commercial knowledge, contract management, sales support, MS Office proficiency, relationship building
Preferred skills
Bachelor's degree in business, 2+ years in Sales/Customer Support
Responsibilities
Assess customer progress toward goals, resolve customer challenges, manage contract renewals and tender handling, communicate service/rate changes, assist with sales planning and marketing strategies, support team reporting and special projects, escalate disputes to management
Seniority
Mid-level, hands-on IC