Customer Success Specialist
Core
Develop customer relationships to promote retention and loyalty, ensuring assigned customers achieve expected business outcomes with Maersk logistics solutions.
Role type
Customer Success Specialist (Sales Support)
Builds
Long-term trusting relationships with customers to realize full value from Maersk investment.
Domain
Global logistics and integrated trade
Required skills
Account management execution, commercial knowledge, contract management, sales support, MS Office proficiency, relationship building
Preferred skills
Bachelor's degree in business, 2+ years in Sales/Customer Support, understanding customer pain points
Responsibilities
Continually assess customer progress toward goals, resolve customer challenges, manage contract renewals and tender handling, communicate service or rate changes, assist with account planning and goal setting, support team with special projects and reporting, escalate disputes to management.
Seniority
Mid-level, hands-on IC