Air Operations & FinOps Team Leader
Core
Execute objectives for the AIR operation team in Chongqing, focusing on delivering superior customer experience and driving profitability.
Role type
Team Leader, Air Operations & FinOps
Builds
Customer service solutions and financial operations for air logistics
Domain
Logistics / Supply Chain / Air Freight
Deliverable
client delivery
Required skills
Customer service, Financial operations, Process adherence, Stakeholder management, Business solutioning, Error prevention, Task prioritization, Communication
Preferred skills
Supply Chain Management / Logistics diploma, MS Office proficiency
Responsibilities
Maintain a customer-centric approach to avoid and eliminate errors; Handle daily FinOps tasks in line with process IOPs; Provide value-add business solutions to customers; Prioritize tasks based on business criticality; Identify and report process deviations; Respond to enquiries and escalate difficulties; Participate in conference calls with clients.
Seniority
Mid-level, hands-on IC with team leadership