Account Manager
Core
Primary point of contact for assigned customers, ensuring day-to-day warehouse, transportation, and distribution activities are executed accurately and efficiently.
Role type
Account Manager (Supply Chain & Logistics)
Builds
End-to-end warehousing and distribution logistics solutions for customers
Domain
Logistics, Supply Chain, Transportation
Required skills
Customer relationship management, Supply chain operations, Transportation logistics, Distribution management, KPI monitoring, Billing coordination, Problem-solving, MS Office proficiency, System skills (YMS, TMS, WMS)
Preferred skills
Experience in business change and growth, Analytical skills, Organizational skills
Responsibilities
Serve as key point of contact with customers, Coordinate with warehouse personnel to oversee incoming and outgoing account activities, Handle error and complaint resolution, Project changes in account activity and plan labor requirements, Submit reports on activity and projected labor expenses, Coordinate billing and special requirements, Maintain and assign workflow to dock operations, Follow up on past-due monies, Prepare daily and monthly KPI reports, Process shipments via customer portals, Update and manage proof of delivery
Seniority
Mid-level, hands-on IC