Care Supervisor
Core
Supervise and develop a team of pharmacy technicians to ensure compliant, efficient, and safe operations for patient care and prescription processing.
Role type
Pharmacy operations supervisor (IC)
Builds
Prescription processing workflows and patient care experiences
Domain
Healthcare / Pharmacy / Digital Health
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Pharmacy technician management, regulatory compliance, team coaching, performance metrics management, training development, conflict resolution, scheduling, hiring, disciplinary action
Preferred skills
Retail/mail-order pharmacy management, claims adjudication processes, insurance PBM experience
Technologies
Pharmacy management systems, computer terminals
Responsibilities
Own technician workflow and operations, ensure critical metrics for efficiency and quality are met, coach and develop technicians, create training materials, manage staffing and scheduling, triage and resolve escalations, partner with Quality Team for patient safety, ensure regulatory compliance with state/federal rules
Seniority
Mid-level, hands-on IC