Technical Support Representative I
Core
Provide tier 1 technical and clinical support for ZOLL medical devices (AEDs, ventilators, trauma kits) via phone, email, and fax to resolve customer inquiries and complaints.
Role type
Tier 1 Technical Support Representative
Builds
Customer resolution and internal process documentation for acute care technology products
Domain
Medical devices / Cardiopulmonary and respiratory care
Deliverable
client delivery
Required skills
Technical support experience, customer follow-up, Microsoft Office, problem-solving, attention to detail, phone etiquette, listening skills
Preferred skills
Electronics or biomedical background
Technologies
Microsoft Office, claim tracking systems, ZOLL product software
Responsibilities
Answer technical and clinical inquiries via telephone, email, and fax; follow up to ensure satisfactory customer resolution; enter customer complaint details into claim tracking system; perform occasional on-call support for evening and weekend emergencies; assist in creating 'Tech Tips' for new issues; participate in internal process documentation; handle departmental receiving and shipping
Seniority
Entry-level to Junior, hands-on IC