Supervisor- Customer Services
Core
Lead daily coordination of specific accounts and deliver excellent warehouse services by managing inbound and outbound shipments, subcontractors, and freight forwarders.
Role type
Senior Customer Service Supervisor (Logistics)
Builds
Operational reports, shipment documentation, and coordinated logistics services for customers and partners.
Domain
Logistics and Supply Chain
Required skills
Customer service, order processing, KPI management, SOP compliance, subcontractor coordination, system updates, project coordination, reporting
Preferred skills
Interpersonal skills, communication, collaboration, influencing
Responsibilities
Lead daily coordination of specific accounts, perform order processing for inbound and outbound shipments, compile operational and management reports, coordinate and monitor subcontractor performance, handle shipment documentation, assist in new client proposals and operations launch.
Seniority
Mid-level, hands-on IC