Customer Experience Specialist
Core
Primary point of contact for stakeholders managing end-to-end shipment processes and logistics operations for customers.
Role type
Customer Experience Specialist (Logistics)
Builds
End-to-end shipment flows and logistics operations (via careerplan.io/jobs/R199071-customer-experience-specialist-at-maersk)
Domain
Global Trade / Logistics / Supply Chain
Required skills
End-to-end shipment process management, stakeholder communication, business solution development, performance monitoring, cross-sell/up-sell execution, SOP adherence, deviation identification, report generation, client relationship management, KPI monitoring
Preferred skills
Global Forwarder/Logistics service company experience, Logistics and Supply Chain Management degree, knowledge of BL/SI VGM/ISF/AMS/LCL/FCL, MS Excel proficiency, high-level customer service orientation, detail orientation, ability to work under pressure
Technologies
MS Excel, MS Offices
Responsibilities
Execute and monitor end-to-end shipment processes, maintain communication with clients/carriers/suppliers, monitor and report performance metrics, identify process deviations, respond to enquiries and escalate issues, participate in conference calls, work with Key Client Managers to strengthen relationships, comply with customer SOPs and monitor KPIs
Seniority
Mid-level, hands-on IC