Lead Logistics Customer Experience & Operations - Senior Specialist, SWE – Spanish Speaker
Core
Lead Logistics Customer Experience & Operations role ensuring smooth execution of BKS (Single Carrier) shipments and acting as a key customer contact to drive operational excellence and digital transformation.
Role type
Senior Specialist, Lead Logistics Customer Experience & Operations
Builds
End-to-end shipment execution and customer service processes for global trade logistics
Domain
Global logistics and supply chain operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Lead Logistics expertise, Change Management, stakeholder management, customer advocacy, account management execution, commercial knowledge, MS Office proficiency
Preferred skills
International experience, matrix organization navigation, mid-shift schedule adaptability
Technologies
SCP platform, MS Office (Excel, Word, Outlook, PowerPoint)
Responsibilities
Meet SLAs and customer-specific KPIs, coordinate with internal and external stakeholders for end-to-end shipments, develop deep understanding of customer businesses and pain points, share customer knowledge with internal teams to enhance alignment
Seniority
Senior Specialist, hands-on IC
