Head of Lead Logistics Operations & Customer Experience – Mexico
Core
Senior leadership role defining strategy and operating models for Lead Logistics Operations & Customer Experience in Mexico, driving digital transformation and team scaling.
Role type
Senior leadership IC (Head of Lead Logistics Operations & CX)
Builds
Global container logistics supply chain solutions for customers
Domain
Logistics & Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic roadmap definition, operating model design, SLA and KPI governance, cost-to-serve management, digital platform adoption, team leadership, risk forecasting, stakeholder partnership
Preferred skills
Financial Audit & Billing experience, SCP platform exposure, work migration expertise
Technologies
MS Office, supply chain and transport management platforms, SCP
Responsibilities
Define strategic roadmap for Lead Logistics Operations & CX, lead migration of work from Area to GSC, drive transformation toward digital platforms, design operating model and governance, own service delivery performance and cost-to-serve, mentor and develop team leaders, lead end-to-end customer conversations
Seniority
Senior, hands-on IC with strategic oversight
