Ocean Dispute Resolution Specialist
Core
Resolve ocean shipping disputes by investigating cases, identifying root causes, and coordinating with customers to reduce financial exposure.
Role type
Senior operational specialist (dispute resolution)
Builds
Dispute resolution workflows and platform enhancements
Domain
Ocean shipping / Logistics / Finance Operations
Deliverable
client delivery
Required skills
dispute management, root cause analysis, stakeholder coordination, process improvement, performance metrics analysis, MS Excel
Preferred skills
ocean shipping experience, system/platform implementation, change management
Responsibilities
Manage end-to-end resolution of ocean disputes, analyze cases to validate information and determine resolutions, identify root causes and implement corrective actions, monitor turnaround time and resolution ratios, drive process improvements to reduce financial exposure, support platform rollouts for dispute handling, maintain accurate case documentation, report performance trends to management
Seniority
Mid-level, hands-on IC
