Analista de Atendimento ao Cliente
Core
Provide end-to-end customer service and operational support for a diverse client portfolio in container logistics and cabotage operations.
Role type
Customer Experience Analyst (Logistics)
Builds
Customer service interactions, operational visibility, and logistical solutions for clients.
Domain
Logistics, maritime transport, cabotage, port terminals
Deliverable
client delivery
Required skills
Customer service, logistics operations, port terminal knowledge, Microsoft Excel (formulas, data consolidation), BI dashboard interpretation, English (intermediate)
Preferred skills
Business acumen, adaptability, team collaboration
Responsibilities
Monitor client operations end-to-end and provide proactive visibility on transport milestones; Handle customer inquiries and support custom services, cargo calls, and cabotage demands; Coordinate between clients, terminals, and internal departments to meet operational and documentation deadlines; Resolve operational issues door-to-door and facilitate cross-functional resolution; Verify additional operation costs and secure necessary approvals; Track and manage shipping documentation; Support claim processing with efficient solutions; Analyze operational data and reports to support decision-making and demand prioritization; Consolidate data from various spreadsheets and systems to improve operational efficiency; Collaborate on presenting logistical solutions balancing quality, efficiency, and cost.
