IT Support Technician
Core
Provide hands-on IT support for incidents, service requests, and workplace technology needs across business units, ensuring reliable technology operations and supporting VIP stakeholders.
Role type
Onsite IT Support Technician
Builds
Reliable technology operations and business continuity for end-users
Domain
Logistics / Workplace IT Infrastructure
Deliverable
client delivery
Required skills
End-user computing support, hardware and software troubleshooting, asset lifecycle management, Microsoft Windows and Microsoft 365 administration, Active Directory management, LAN connectivity troubleshooting, collaboration technology support, IT service management principles
Preferred skills
ITIL knowledge, server and network troubleshooting experience
Technologies
Microsoft Windows, Microsoft 365, Active Directory, LAN, video conferencing solutions
Responsibilities
Provide onsite technical support for incidents and service requests; Manage IT asset lifecycle including installation, relocation, configuration, and decommissioning; Troubleshoot end-user devices, printers, and local infrastructure issues; Coordinate local technology projects and procurement activities; Promote and follow cyber security standards and business continuity requirements
Seniority
Mid-level, hands-on IC
