Booking Planning Agent
Core
Own and manage the customer experience for LCL (Less than Container Load) cargo operations, ensuring process efficiency, cost-effectiveness, and delivery optimization.
Role type
Senior LCL Operations & Customer Experience Manager
Builds
LCL cargo delivery services and operational processes for global trade customers
Domain
Logistics / Supply Chain / Freight Forwarding
Deliverable
product features
Required skills
LCL delivery operations, process optimization, customer onboarding, regulatory compliance, revenue and cost management, analytical skills, problem solving
Preferred skills
ability to challenge business rules, end-to-end service delivery mindset, proactive goal achievement
Technologies
operational systems, revenue management systems
Responsibilities
Ensure compliance with IOP, SOP, and KPIs for LCL operations; Execute process efficiency improvements and optimize business rules; Own customer onboarding and manage customer expectations; Resolve operational issues and provide viable solutions within stipulated timeframes; Update systems with relevant revenue and cost data; Collaborate with customers and LCL product teams; Share best practices and knowledge.
Seniority
Senior, hands-on IC