Export Agent, CX
Core
Manage end-to-end shipment journeys and resolve issues to deliver best-in-class customer experience for assigned accounts.
Role type
Senior Customer Experience (CX) Agent / Account Manager
Builds
Seamless and consistent customer experience across all touchpoints for assigned clients
Domain
Global Logistics / Air Freight / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end process mindset, risk identification, service recovery coordination, KPI monitoring, billing accuracy validation, cost visibility, stakeholder alignment
Preferred skills
Air freight E2E process expertise, customer advocacy, continuous improvement initiatives
Technologies
MS Office, logistics systems
Responsibilities
Monitor and manage the full shipment lifecycle from order to delivery, identify risks and trigger mitigation actions, coordinate with operations and finance teams for issue resolution, ensure compliance with customer SOPs and global standards, support billing accuracy and cost profitability analysis
Seniority
Mid-level, hands-on IC