Lead Logistics CX & Operations - SI System Team Lead
Core
Lead the SI-Systems team to deliver reliable customer service, strong operational performance, and continuous improvement across Shipping Instruction and related system processes.
Role type
Senior People Manager (Logistics Operations)
Builds
Shipping Instruction, VGM, FCR/HBL, Carrier Bill, system updates, ASN, and customs manifest processes
Domain
Logistics, Supply Chain, International Trade
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, performance management, capacity management, stakeholder engagement, operational governance, exception handling, process simplification, data analysis, system implementation
Preferred skills
Power BI, automation tools, transformation projects
Responsibilities
Lead, coach, and develop team members toward business objectives; Own team performance across service quality, productivity, timeliness, and cost; Provide operational governance across shipping documentation and system processes; Build strong collaboration with customers, vendors, and carriers; Drive process simplification, automation, and customer experience improvements
Seniority
Senior, hands-on IC
