Lead Logistics CX & Operations Senior Specialist
Core
Operational escalation point responsible for sustaining service quality, handling critical assignments, and driving continuous improvement in logistics operations.
Role type
Senior IC logistics operations specialist with team leadership responsibilities
Builds
Logistics service delivery and operational efficiency for customers and partners
Domain
Logistics / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Exceptional handling, performance reporting, problem solving, continuous improvement, stakeholder management, team coaching, performance management
Preferred skills
Transformation project leadership, cost saving initiatives
Technologies
SCM systems
Responsibilities
Handle critical operation tasks and exceptional cases, monitor and enhance team performance via dashboards, coach team members in problem solving, sustain high service levels, drive continuous improvement activities, train and develop junior members, manage customer satisfaction and operational KPIs
Seniority
Senior, hands-on IC with team leadership
