Lead Logistics CX & Operations Senior Specialist
Core
Operational escalation point responsible for sustaining service quality, handling critical assignments, and driving team performance and engagement in logistics operations.
Role type
Senior Logistics Operations Specialist with team leadership responsibilities
Builds
Logistics operations and service delivery for customers
Domain
Logistics / Supply Chain Management
Required skills
Exceptional handling, performance reporting, problem solving, continuous improvement, stakeholder management, team coaching, performance management
Preferred skills
Track record in performance management and team development
Technologies
SCM systems
Responsibilities
Handle critical operation tasks and exceptional cases, monitor and enhance team performance via dashboards, coach team members in problem solving, sustain high service levels, drive continuous improvement initiatives, train and develop junior members, manage customer satisfaction and operational KPIs
Seniority
Senior, hands-on IC with leadership duties
