Premier Support Manager

💼 Full-time💰 $97,600–$97,600🗓 2026-09-25 → 2026-09-27

Core

Lead a team of Technical Account Managers delivering high-touch support for Zoom's most strategic enterprise accounts, acting as an executive escalation resource and driving team performance.

Role type

Senior IC manager (Premier Support)

Builds

High-touch technical account management services for strategic enterprise customers

Domain

Unified Communications / SaaS

Required skills

Team leadership and coaching, SaaS industry experience, Unified Communications expertise, Executive stakeholder management, Data-driven decision making, AI tool utilization

Preferred skills

Knowledge of IP telephony, SIP, API/SDK integration

Technologies

Zoom Workplace, Cisco, Microsoft, IP telephony, SIP, API/SDK

Responsibilities

Coach and develop Technical Account Managers, Recruit and onboard talent, Define and drive team KPIs and strategic initiatives, Analyze team performance data to identify risks and opportunities, Serve as executive-level escalation point for complex customer situations, Partner with Account Executives and Customer Success Managers to support retention and growth

Seniority

Senior, hands-on IC

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About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.