Customer Experience Agent
Core
Create tailor-made logistics solutions and manage the end-to-end shipment lifecycle for customers in the container logistics industry.
Role type
Senior Customer Experience Agent (Logistics)
Builds
Integrated end-to-end logistics services and transportation solutions
Domain
Global container logistics and supply chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Planning, multitasking, customer relationship management, service-level agreement monitoring, root cause analysis, process optimization, strategic mindset, independent work, English fluency
Preferred skills
Freight forwarder or logistics supply chain background, ocean background, Polish language, German language
Technologies
maersk.com e-features
Responsibilities
Create integrated logistics solutions, manage shipment processes, coordinate with global teams, build customer relationships, monitor service-level agreements, provide insights on service risks, drive continuous improvement, support digitization efforts
