Ocean Disputes Senior Specialist
Core
Resolve Ocean invoice disputes, secure collections on rejected cases, and drive root cause analysis to improve dispute-to-collection performance.
Role type
Senior specialist in ocean freight dispute resolution and collections
Builds
Financial recovery and process improvements for global ocean logistics operations
Domain
Logistics / Ocean Freight / Accounts Receivable
Deliverable
client delivery
Required skills
Ocean freight process knowledge, invoice dispute resolution, root cause analysis, stakeholder management, collections, process improvement, ERP/CRM proficiency
Preferred skills
Customer Experience (CX), Accounts Receivable, Collections, Dispute Management
Technologies
ERP, CRM
Responsibilities
Resolve Ocean invoice disputes accurately within service levels, investigate dispute root causes and drive preventive actions, coordinate with customers and internal stakeholders for timely resolution, follow up and collect payments on rejected disputes, monitor dispute resolution performance and turnaround times, support continuous improvement initiatives, ensure compliance with operational controls, utilize reporting tools to track outcomes
Seniority
Senior, hands-on specialist